Artham Fintech Consulting Private Limited sells professional advisory services, not physical goods. This policy explains how engagements are delivered digitally, when access and deliverables are provided after purchase, and what happens if delivery is delayed.
In short. We do not ship anything physically. Everything we sell is a professional service delivered digitally by email, secure document exchange and scheduled video calls. Order confirmation is immediate, the scoping call follows within a few business days, and deliverables arrive on the timetable recorded in your engagement letter.
1. No physical shipment
1.1 Statement
Artham Fintech Consulting Private Limited does not sell, ship or deliver any physical goods. No courier is used, no tracking number is issued, no shipping address is required and no shipping or handling charge is levied. All services listed on our store are professional advisory services delivered electronically through a virtual delivery model. This policy is published because payment aggregators and marketplaces require a delivery policy at merchant onboarding, and to make our delivery method explicit to purchasers.
1.2 What is delivered
Depending on the service purchased, delivery consists of one or more of: scheduled advisory sessions by video or telephone; written deliverables such as valuation reports, financial models, feasibility studies, reconciliation packs, diagnostic memoranda, dashboards and management reporting packs; and continuing support during a retainer period. Deliverables are provided in standard business formats such as PDF, Microsoft Excel, Microsoft Word or a dashboard link, as specified in the engagement letter.
2. Delivery channels
2.1 Email
Order confirmations, invoices, scheduling links and routine correspondence are sent to the email address supplied at checkout. Please ensure it is accurate and that our domain is not filtered as spam.
2.2 Secure document exchange
Client records and completed deliverables are exchanged through the secure document-exchange environment provided by us, with access credentials issued to named individuals you nominate. We do not send substantive client material as an unprotected email attachment.
2.3 Scheduled sessions
Advisory sessions are held over video conferencing or telephone at a time agreed with you. A calendar invitation with joining details is issued after scheduling.
2.4 Dashboards and cloud systems
Where an engagement includes analytics, business intelligence or cloud accounting support, access is provided through the relevant platform. Where the platform licence is held by you, we work within your environment on access you grant; where it is held by us, access is provided for the engagement term and withdrawn on completion.
3. Delivery timelines
3.1 Immediately on purchase
An order confirmation and tax invoice are issued automatically on successful payment, normally within minutes and in any event within 24 hours. If you do not receive it, check your spam folder and then contact us.
3.2 Onboarding and scoping
An engagement manager contacts you within 1 to 2 business days to complete client acceptance and to schedule the scoping call, which is normally held within 3 to 5 business days of purchase, subject to your availability.
3.3 Commencement and delivery of work
Work commences on the later of (a) issue of the engagement letter and (b) receipt of the information and access set out in the information request list. The delivery timetable is recorded in the engagement letter. Indicative timetables by service type are:
| Service type | Indicative delivery window from receipt of complete information |
|---|---|
| Advisory consultation or diagnostic session | 3 to 5 business days from the scoping call |
| Business valuation and investment research reports | 10 to 15 business days from receipt of complete information |
| Feasibility studies and project research | 15 to 25 business days |
| Reconciliation, AR and AP engagements | 5 to 10 business days for a first cycle |
| Virtual CFO and retainer services | Continuing, on the reporting cadence agreed in the engagement letter |
These windows are indicative. The binding timetable is the one in your engagement letter.
4. Conditions affecting delivery
4.1 Dependence on client information
Delivery timelines run from the date on which complete and usable information is received. Delay in providing records, approvals, systems access or responses to queries extends the timetable correspondingly, and we will notify you when a dependency is holding up work.
4.2 Scope changes
An agreed change in scope resets the timetable to the extent of the change. We will confirm the revised delivery date in writing.
4.3 Non-working days
Business days exclude Sundays, second and fourth Saturdays, and public holidays notified in Delhi, India. Our working hours are Monday to Friday, 9:30 AM to 6:30 PM IST. Engagements for clients in other time zones are staffed to provide GCC 11:00–19:30 IST, United Kingdom 13:30–18:30 IST, United States (Eastern) 18:30–21:30 IST, Singapore 09:30–16:00 IST and Australia (AEST) 09:30–14:30 IST, extended by arrangement.
4.4 Force majeure
Delivery may be delayed by events beyond our reasonable control as described in our Terms and Conditions. We will notify you promptly and agree a revised timetable.
5. Delivery confirmation and non-receipt
5.1 Confirmation
Delivery is treated as complete when the deliverable is made available in the secure document-exchange environment or sent to your nominated email address, or when the scheduled session has been held. We retain a delivery record for each engagement.
5.2 If you have not received something
Contact us at info@arthamfintech.com or +91 7303967800 with your order number. We will confirm the delivery record and re-issue access or the deliverable within 1 business day at no charge. Non-receipt caused by an incorrect email address, a full mailbox or your organisation’s spam filtering is not a delivery failure on our part, but we will always re-send.
5.3 Review of deliverables
Where an engagement provides for a draft, we issue the draft on the date stated in the engagement letter and ask for consolidated comments within 7 business days. The final version is issued within 3 business days of receiving those comments. If no comments are received within the review window, the draft is treated as accepted and finalised, and the engagement is treated as delivered for the purposes of our Refund & Cancellation Policy. Requests for revisions beyond the number of iterations recorded in the engagement letter are treated as out-of-scope work under our Terms and Conditions.
5.4 Access after completion
Access to the secure workspace remains available for 30 days after completion. Download and retain your copies within that period. Our own retention of working papers is governed by our Privacy Policy and Data Protection Policy.
6. International clients
Because delivery is entirely electronic, there is no import, customs, duty or freight implication to anything we supply. Clients outside India receive the same delivery channels and timelines, adjusted for time-zone overlap. Where a supply qualifies as an export of services under the Integrated Goods and Services Tax Act, 2017, the invoicing treatment is described in our Terms and Conditions.
7. Charges
There is no delivery, shipping, handling or courier charge for any service on this website. The fee shown at checkout, plus applicable taxes, is the total payable. Where a hard copy of a report is requested as an exception, courier cost is charged at actuals and agreed in advance.
8. Cancellations and refunds
Cancellation rights, refund eligibility and refund timelines are set out in our Refund & Cancellation Policy. Delivery of a deliverable in accordance with the agreed scope affects refund eligibility as described in that policy.
9. Contact
- Entity: a private limited company incorporated under the Companies Act, 2013
- Address: 41 & 42, 1st Floor (L-Type), Prem Nagar, Uttam Nagar, Near Metro Station, West Delhi, New Delhi, Delhi – 110059, India
- Delivery and order support: info@arthamfintech.com
- Telephone and WhatsApp: +91 7303967800
- Grievance Officer: The Grievance Officer, Artham Fintech Consulting Private Limited — info@arthamfintech.com
- GSTIN: 07AATCA2923N1Z6
This policy describes how our services reach you. It is not legal advice, and it does not vary the scope or timetable recorded in a signed engagement letter.